Practice Transformation Services

HANYS Solutions’ Practice Advancement Strategies experts can help you transform your practice to one that is National Committee for Quality Assurance-recognized – and help you sustain your recognition once your practice transformation is complete.

Our work and experience with practice transformation go well beyond just understanding the program and guiding you to achieve its goals. We also understand the challenges and rewards associated with true site transformation. Our approach is uniquely customized to each client after an in-depth analysis of your specific needs.

We help transform your practice into one that’s patient-centered

Patient-Centered Medical Home and Patient-Centered Specialty Practice are evidence-based models of care delivery developed as frameworks for practices to become more efficient and effective, while also improving patient quality of care. Developed by NCQA, these models are utilized by providers across the country.

We help you achieve the NCQA recognition that’s right for your practice.

Why transform?

Through transformation, your practice can:

  • Achieve the quadruple aim of improved patient outcomes, patient satisfaction, provider satisfaction and reduced costs
  • Improve your productivity
  • Optimize the use of electronic health records
  • Improve care coordination and care management
  • Utilize the medical neighborhood
  • Strengthen a patient-centered culture and operations
  • Enhance your reimbursement through incentives

We invite you to explore the components of patient-centered care, and contact us today to see how PAS can help your practice transform.

Team-based care and practice organization

A key tenet of PCMH is a physician-led practice. Physicians often absorb too much of the practice responsibilities themselves. PCMH and PCSP focus on reorganizing and delegating the duties of the office so that all team members operate to the top of their license and have meaningful roles. This includes involving the full team in quality improvement efforts and in conversations about ways the practice could operate more effectively.

Knowing and managing your patients

Patient-centered care seeks to utilize your limited time in the most effective way. One way to become more efficient is to employ population health strategies. These look for common needs among a group of people. For instance, you may assess whether your patients have had a wellness visit within the past year and follow up with those who have not.

Additionally, it is critical to know your patients’ individual needs. The PCMH and PCSP models implement workflows and processes that support your efforts in capturing, assessing and implementing approaches to address these individual needs, such as ensuring everyone has a comprehensive health assessment.

Patient-centered access and continuity

Patient-centered care requires that patients have adequate access to the practice. This includes a review of same-day appointments, offering appointments outside of business hours and ensuring patients can get timely medical advice.

It is also important that patients have continuity of care. Patients should know and feel comfortable with their care team and feel confident that the care team has an understanding of their individual history and potential barriers to care.

Care management and support

Having a strong care management strategy is vital. Practices must be able to be able to identify who their high-risk patients are and provide them the tools and resources necessary to manage their conditions. This includes a plan of care that incorporate the patients’ particular needs and preferences.

Care coordination and care transitions

Practices often rely on outside resources to provide additional care or services to patients, such as labs and imaging or specialty referrals. Practices must demonstrate that they receive requested reports back, incorporate them into patients’ charts, and notify patients of any updates to their care or treatment. Formalizing relationships with external colleagues can be useful to clarifying communication and medical needs.

Additionally, patients may have unplanned hospitalizations or require emergency care. Partnering with local hospitals and urgent care centers helps practices guarantee they receive reports on medication, treatment and therapies that patients may have had. It is critical to update the electronic health record to reflect that care and follow up with the patient after any hospital visit.

Performance measurement and quality improvement

Patient-centered care requires practices to continually focus on quality improvement. This means setting specific SMART goals to improve performance on measures that are relative and important to your patient population. Patient-centered measures review performance on clinical quality, resource use, appointment availability and patient experience.