Our advisors are National Committee for Quality Assurance-recognized Patient-Centered Medical Home Certified Content Experts who go through rigorous training before guiding a practice transformation. They are trained in change management approaches, which are embedded in our transformation team activities and distance learning modules.
Learn more about HANYS Solutions’ Practice Advancement Strategies team and contact us today to see how we can help your practice.
Nicole Harmon leads HANYS Solutions’ Practice Advancement Strategies. She has tremendous experience in the areas of primary and specialty care practice transformation, cross-functional teams, establishing a culture of change and quality improvement, redesigning workflow and responsibilities and electronic medical record implementation and reporting. In addition, Ms. Harmon works on physician engagement and physician payment reform strategies to round out the overall Practice Advancement Strategies portfolio.
Ms. Harmon is a nationally-recognized speaker on topics such as positioning physicians for success in the transition from fee-for-service to value-based payment models, change management, the role of culture in transformation efforts and practice transformation in both primary and specialty care.
Before joining HANYS Solutions, Ms. Harmon was a practice manager, patient-centered medical home, at The Exigence Group and served as assistant director for advanced primary and specialty care at Independent Health. Ms. Harmon’s experience also includes the Windsong Radiology Group, where she spent two years as a marketing specialist before moving into the organizational development supervisor role.
Ms. Harmon holds a Bachelor of Science degree in business administration from Rochester Institute of Technology and a Master of Business Administration degree from Canisius College. In 2014, Ms. Harmon completed the Cornell-HANYS Academy for Healthcare Leadership Advancement. She is PROSCI® certified in change management and certified by the National Committee for Quality Assurance as a PCMH Certified Content Expert.
Director of Program Development
As director of program development for the HANYS Solutions’ Practice Advancement Strategies team, Lindsay Milchteim is responsible for researching and cultivating evidence-based initiatives that advance the quality of patient care. Her previous role on the team was to serve as the administrator for the State Innovation Model grant, working closely with the New York State Department of Health on the New York State Patient-Centered Medical Home model of care.
Before joining HANYS Solutions, Ms. Milchteim was a Delivery System Reform Incentive Payment project manager at Nassau University Medical Center, where she was responsible for creating an integrated delivery system, including contracting with primary care practices, hospitals, behavioral health specialists and other community providers. She also managed population health projects related to diabetes and cardiovascular issues. Before that, she worked for Accretive Health, a revenue cycle management consulting firm that helps hospitals improve their revenue cycle work streams and protocols. She worked for several years at AARP as a healthcare policy analyst with a focus on the Affordable Care Act.
Ms. Milchteim holds a Bachelor of Arts degree in political science and a Master of Public Health Policy degree, both from George Washington University.
Senior Practice Transformation Advisor
Mandi Diamond brings more than 19 years of hands-on clinical project management and hands-on information technology experience to the HANYS Solutions’ Practice Advancement Strategies team.
Since joining HANYS in 2015, Ms. Diamond has guided countless practices of varying sizes, specialties and organizational structures through their Patient-Centered Medical Home transformation journey. Ms. Diamond infuses project management and change management into her interactions with medical practice teams to ensure seamless adoption and implementation of new workflows, policies and quality initiatives. She is a trusted source and agile in her approach based on practice expectations and learning styles, employing onsite and virtual collaborations to guarantee success in bending cost trends and improving patient outcomes.
Before joining the HANYS Solutions’ Practice Advancement Strategies team, she worked as a clinical information technology project manager at Long Island Community Hospital. In this role, she led inpatient and outpatient state-driven initiatives and education, all focused on improved quality of overall patient care. Ms. Diamond guided physicians, clinicians, ancillary staff and leadership within the hospital through all Meaningful Use, PCMH and Delivery System Reform Incentive Payment projects.
Before that, she managed implementation teams nationwide in the fields of e-prescribing and electronic medical record adoption. Ms. Diamond earned her bachelor’s degree from the State University of New York at Stony Brook and is a PCMH Clinical Content Expert.
Senior Practice Transformation Advisor
Rebecca Durday has experience in both the public and private sectors of healthcare, including the local government, non-profit, hospital and payer settings. Her diverse background provides her with a comprehensive understanding of the complex systems that enable healthcare delivery in an evolving marketplace. She is passionate about primary care transformation, access to care, quality outcomes and the Triple Aim.
Since joining the HANYS Solutions’ Practice Advancement Strategies team in 2015, Ms. Durday has led countless practices and organizations to achieve National Committee for Quality Assurance recognition and innovative workflows within their practice settings. Ms. Durday has worked with large multi-site organizations and individual provider practices, establishing a unique approach for each team size, culture and set of priorities.
Before joining HANYS, Ms. Durday worked as the director of physician relations and network initiatives at The Brooklyn Hospital Center. In that role, she provided project management for a dynamic roster of projects, policy initiatives, grants and network development opportunities, working closely with administrative, information technology and clinical departments. Ms. Durday first joined The Brooklyn Hospital Center to manage the New York State Hospital Medical Home Demonstration that included Patient-Centered Medical Home recognition in six practices, care transition management, resident continuity and inpatient quality initiatives. She received her Master of Public Health from the Mailman School of Public Health at Columbia University with a focus on healthcare policy and management. She earned her Bachelor of Science degree in public health from the University of Washington in Seattle, Washington.
Practice Transformation Advisor
Christina Brooks is a member of HANYS Solutions’ Practice Advancement Strategies team, working with outpatient care centers to achieve practice transformation. In this role, she has helped numerous organizations achieve New York State Patient-Centered Medical Home recognition. Ms. Brooks brings to HANYS 15 years of experience in the healthcare field, with knowledge of clinical research, electronic medical record adoption and quality initiatives. Before joining HANYS Solutions, she worked as a practice transformation specialist at Millennium Collaborative Care, focusing on assisting practices in achieving National Committee for Quality Assurance Level 3 PCMH recognition and meeting Delivery System Reform Incentive Payment program deliverables. In that role, she provided project management for many New York state projects and relationship management with partners and executive leadership. She received her Master of Healthcare Administration degree from Capella University with a focus on healthcare policy and law. She also holds a Bachelor of Science degree in biomedical science from the University of Guelph and a Bachelor of Arts degree in psychology from the State University of New York at Buffalo. She is a PCMH Certified Content Expert.